Last month I shared V10 of the Performance Improvement Process Model or PIPM. While I had started writing earlier about the differences between problems and opportunities in “Opportunities vs. Good Ideas“and needs vs. wants in “Putting the NEED in Needs Assessment,” V10 has had some significant changes! Rather than write a long post – it seemed like a better idea to share the recording of a webinar I did last week that covers the changes and includes some stories relating to the main steps. Hope you enjoy it! If you would like copies of the handouts/articles mentioned in the webinar, drop me a line and I will send them to you!